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Community host at A house

As a Community Host, you will staff our reception and be the first person members and visitors meet when they walk through the doors of A house. You are passionate about service and are a key person to ensure relationship building and personalized treatment, something we attach great importance to at A house. It is therefore crucial that you thrive in and are energized by social contexts. We also believe that you are a structured multitasker who likes to check off to-do lists.

The front desk is the hub of the destination, which plays a major role in facilitating collaboration between all members of A house. This, like all roles at A house, needs to dare to develop and challenge traditional ways of doing things. To dare to initiate and act on change so that we are always relevant and true to our common vision.

As the role is culture building and hands-on, we believe that you will be suitable as a Community Host if you have previous experience from service, retail, café, event, reception or as an Office Manager. You will report to a House Director.

Main tasks

  • The face of the company! Being constantly on top of things and available to our customers with a warm and personalized approach.
  • Onboarding and offboarding members and ensuring that our systems are updated with the correct member information.
  • Keeping food and beverage refrigerators stocked and fresh and ensuring that coffee & tea is available.
  • Guiding couriers, receiving deliveries and informing recipients.
  • Purchasing office supplies and products for the kiosk and other member activities.
  • Maintaining the kiosk, handling orders and making suggestions for products.
  • Keeping common areas presentable, whole, clean and functional, such as meeting rooms, lobby, kitchen.
  • Support the rest of the team in membership activities and program activities such as AWs, openings or lunch invitations.
  • Regularly walk around the house to make sure everything looks ok and escalate any needs.
  • Maintaining a stock of office supplies such as pens, paper, keeping the storeroom tidy.
  • Assist in preparing breakfast for members on Thursdays.
  • If necessary and if time permits, support conferences and external events, e.g. with picking up coffee / lunch, carrying out furniture for the conference, meeting the customer at the start, setting up coffee buffets.
  • If necessary, prepare simple food for sale or serving such as smoothies, sandwiches, eggs, other snacks.
  • Be the eyes and ears of the House and escalate thoughts, ideas and needs of members.
  • Ensure checklists and service binder are up to date.
  • Be one of the contact persons for the caretakers and be responsible for reporting errors, following up on various property issues.
  • As time permits, other minor/major tasks may be added that fall within the scope of the reception service.

Competency requirements

  • Experience in the service profession.
  • Experience in conference or reception is an advantage.
  • If you have worked in a café with food, for example, this is also an advantage.

Education and training

  • Secondary education.

Personal characteristics

  • Enterprising doer who gets things done.
  • Service is in your blood – you always go the extra mile for the customer.
  • You always meet the customer with a smile and you are a person who would rather say yes than no.
  • Flexible and resourceful when things don’t go exactly as you planned.
  • Organized and not letting things fall through the cracks.
  • Thrives in a dynamic environment, enjoys having a lot of contact with other people.
  • Always ready to help a customer or colleague to the best of their ability.

Contacts and cooperation

Requires good cooperation with others within A house, internal members and external customers. Contact with external suppliers such as food wholesalers, caretakers, etc.

Working conditions

Scheduled work with weekly schedule. (schedule varies but includes opening/closing) usually includes an early morning/week to prepare breakfast and once a month a late evening comped out.

Other

We currently have no workwear at A house. When you work, you wear a dark top where our mirror pins get nice contrast. The clothes need to work for hands on tasks as you may need to run around, lift, carry etc. So preferably something where you can move freely and still look dressed.

When handling food, always wear an apron and if you have longer hair, wear it up.

During working hours, you have your private phone put away.

All A house staff are expected to be pleasant, professional and to put the satisfaction of members and customers first. As the organization is small, all employees share the responsibility to take responsibility for handling things that otherwise risk falling through the cracks.

Everything we do is permeated by the fundamental goal of the business to create high member satisfaction, profitability, long-term thinking and in all work prioritize sustainability. We work towards clear and challenging goals and carry out our assignments based on A house’s overall goals. We constantly test, rethink and renew ourselves to develop our business and be a role model for our members and the international market.

Send your application to sofia.ekman@ahouse.se