Community Host A House Slussen

About the role

In the role of Community Host at A House Slussen (Katarinahuset), you will staff our Front Desk (reception) and be one of the first people members and visitors meet when they step through the doors of A House. You are passionate about service and are a key person in ensuring relationship-building and a personal welcome, something we place great emphasis on at A House. It is therefore essential that you thrive in and gain energy from social contexts. We also believe that you are a structured multitasker who enjoys checking off to-do lists.

The Front Desk is the destination’s hub, playing a major role in facilitating collaboration between all members at A House. This role, like all roles at A House, requires the courage to develop and challenge traditional ways of doing things. To dare to initiate and act on change so that we remain relevant and true to our shared vision at all times.

Since the role is culture-building and hands-on, we believe you will be a good fit as a Community Host if you have previous experience in service, cafés, events, reception, or as an office manager. We offer a creative work environment, dedicated colleagues, lots of social contact, the opportunity to influence our member experience, as well as staff activities and benefits.

Main tasks

• The face of the company! Be on top and available to our customers with a warm and personal approach.
• Service responsibility and ensuring that we maintain a high level of service.
• Onboarding and offboarding members, as well as ensuring that our systems are updated with the correct member information.
• Purchasing office supplies and products for the kiosk and member activities.
• Responsibility for the storage of office supplies such as pens, paper and keeping the storage room tidy.
• Maintaining common areas to be representative, intact, clean, and functional, such as meeting rooms, the lobby, and kitchens.
• Regularly walking through the building to ensure everything is in order and escalating any needs.
• Be helpful and support the rest of the team in, for example, preparing breakfast for members and other member activities such as after-work events, vernissages and lunch parties, etc.
• If necessary and if time permits, support conferences and external events, for example by picking up coffee/lunch.
• Preparing simple food for sale or service when necessary, such as smoothies, sandwiches, or other refreshments.
• Be the eyes and ears of the house and escalate thoughts, ideas and needs from members.
• Ensure that checklists and service binders are updated.
• Serving as one of the contact persons for property managers and taking responsibility for reporting faults and following up on various property issues with the support of the Community Coordinator.
• If time permits, other smaller/larger tasks may be added that fall within the scope of reception service.

Competency requirements

• Experience of service profession is a requirement
• Experience from conferences or reception is highly meritorious
• Experience working in a café or with food is also considered a merit.

Education and training

● High school diploma.

Personal characteristics

• Enterprising doer who gets things done.
• Service is in your blood—you always go the extra mile for the customer.
• You always greet the customer with a smile and are a person who prefers to say yes rather than no.
• Flexible and inventive when things don’t go exactly as you thought.
• Organized and doesn’t let things fall between the cracks.
• Thrives in a dynamic environment, enjoys having a lot of contact with other people.
• Always ready to help a customer or colleague to the best of their ability.

Contacts and cooperation

This position requires excellent cooperation with others within A House, including colleagues, internal members, and external customers. Contact with external suppliers such as food wholesalers, property managers, etc.

Working conditions

The position is a permanent employment with an initial 6-month probationary period and is located at Katarinahuset in Slussen.
As a Community Host, you work on a weekly schedule with varying shifts between opening and closing the front desk. The position includes 1–2 early mornings per week to prepare breakfast. Occasional late afternoons or evenings may occur.

Salary and benefits

Salary by agreement. A House offers a wellness allowance and health insurance.

Apply

Please send your application, including a CV, cover letter, and two references, to Fatima Blomberg Dali at fatima@ahouse.se no later than Sunday, May 17.