Community Host at A House Sickla Central

In the role of Community Host, you will staff our reception and be the first person members and visitors meet when they step through the doors at A House. You are passionate about service and are a key person in ensuring relationship-building and a personal touch, something we place great emphasis on at A House. It is therefore essential that you thrive in and gain energy from social contexts. We also believe that you are a structured multitasker who enjoys checking off to-do lists.

The front desk is the destination’s hub, which plays a major role in facilitating collaborations between all members at A House. This role, like all roles at A House, requires the courage to develop and challenge traditional ways of doing things—daring to initiate and act on change so that we remain relevant and true to our shared vision at all times.

As the role is culture building and hands-on, we believe that you will be suitable as a Community Host if you have previous experience from service, retail, café, event, reception or as an office manager. You will report to a House Director.

Main tasks

• The face of the company! Being constantly on top of things and available to our customers with a warm and personalized approach.
• Onboarding and offboarding members and ensuring that our systems are updated with the correct member information.
• Keeping food and beverage refrigerators stocked and fresh and ensuring that coffee & tea is available.
• Guiding couriers, receiving deliveries and informing recipients.
• Purchasing office supplies and products for the kiosk and other membership activities.
• Maintaining the kiosk, handling orders and making suggestions for products.
• Keeping common areas presentable, whole, clean and functional, such as meeting rooms, lobby, kitchen.
• Support the rest of the team in membership activities and program activities such as AWs, openings or lunch invitations.
• Regularly walk around the house to make sure everything looks ok and escalate any needs.
• Maintaining a stock of office supplies such as pens, paper, keeping the storeroom tidy.
• Assist in preparing breakfast for members on Thursdays.
• If necessary and if time permits, support conferences and external events, e.g. with picking up coffee / lunch, carrying out furniture for the conference, meeting the customer at the start, setting up coffee buffets.
• If necessary, prepare simple food for sale or serving such as smoothies, sandwiches, eggs, other snacks.
• Be the eyes and ears of the House and escalate thoughts, ideas and needs of members.
• Ensure checklists and service binder are up to date.
• Be one of the contact persons for the caretakers and be responsible for reporting errors, following up on various property issues.
• As time permits, other minor/major tasks may be added that fall within the scope of the reception service.

Competency requirements

• Experience in the service profession.
• Experience in conference or reception is an advantage.
• If you have worked in a café with food, for example, this is also an advantage.

Education and training

• Secondary education.

Personal characteristics

• Enterprising doer who gets things done.
• Service is in your blood – you always go the extra mile for the customer.
• You always meet the customer with a smile and you are a person who would rather say yes than no.
• Flexible and resourceful when things don’t go exactly as you planned.
• Organized and not letting things fall through the cracks.
• Thrives in a dynamic environment, enjoys having a lot of contact with other people.
• Always ready to help a customer or colleague to the best of their ability.

Contacts and cooperation

• Requires excellent cooperation with others within A House, internal members, and external customers. Contact with external suppliers such as food wholesalers, property managers, etc.

Working conditions

Scheduled work with weekly schedule (schedule varies but includes opening/closing). Usually involves an early morning/week to prepare breakfast and once a month a late evening comped out.

Other

We currently do not have work uniforms at A House. When working, you should wear a dark top where our mirror pins provide a nice contrast. The clothing needs to be suitable for more hands-on tasks as you may need to run around, lift, carry, etc.—so preferably something that allows for free movement while still looking professional.

During working hours, you have your private phone put away.

All employees at A House are expected to always maintain a pleasant demeanor, act professionally, and prioritize the satisfaction of members and customers. As the organization is small, all employees share the responsibility of ensuring that tasks which might otherwise fall through the cracks are handled.

Everything we do is permeated by the business’s fundamental goal of creating high member satisfaction, profitability, and long-term viability through collaboration, while prioritizing sustainability in all our work. We work toward clear and challenging objectives and perform our assignments based on the overall goals of A House. We are constantly testing, rethinking and innovating to develop our business and set an example for our members and the international market.

Send your application to emma.ekenberg@ahouse.se