Community Coordinator at A house

Brief about the role: As a Community Coordinator, your primary mission is to ensure satisfied and engaged members who appreciate and participate in A house program activities. You do this by coordinating and implementing both regular and more “one off” member activities. You also prepare and act as a conference hostess for smaller conferences in the house.

You are passionate about providing good service and always put the customer at the center, your attitude is positive, unpretentious and solution-oriented even when the situation is stressful. You support the Community Manager with everything daily such as moving in/out, onboarding of new members, and are responsible for some of your own areas such as breakfast and kiosk. Our members are in a way our colleagues and you are social and easily connect with new people. The role is mobile and you are usually on the go or sitting in our lobby working.

Reports to: Community Manager but works closely with both Community hosts, event team and communicator.

Main tasks

A house program activities

• Manage, coordinate and implement A house program activities. For example: AW’s, vernissages, coffee breaks, member mingles, meditation and similar (larger activations are carried out with the support of others in the team).
• Responsible for planning, purchasing, prepping and serving Thursday breakfast.
• Ensure that the program calendar is distributed with correct information and review with the team at Monday meeting.
• Ongoing dialog with both community manager and communicator regarding planned activities and priorities so the right info gets to members at the right time.
• Link between Community Manager and Front desk for ongoing info regarding activations.
• Update and print materials based on ready-made templates such as weekly schedule, information signs, etc.
• Ensure that information signs in the building are replaced and up-to-date.
• Ensures that our kiosk is perceived as creating value for members and that both the range and prices follow the A house strategy.
  
  Conference & Event
• Coordinate and carry out simple day conferences and evening mingles in our conference rooms. Examples: after confirmed booking, confirm and book and pick up coffee / lunch, carry out furnishing for the conference, meet the customer at the start, set up coffee buffets and ensure to book cleaning.
• Support the Event Coordinator with external events as needed and as time permits.
  
  Member services
• Work closely with the Community Manager to ensure the delivery of membership activities and provide practical support for viewings and for moving in/out.
• Ensure a personalized onboarding of all new members (e.g. schedule 10 minutes with all new members to go through the App, membership card, newsletter and our ongoing activities).
  
  Practicality in the house
• Support and fill in at the reception if needed
• Assist with dishes, coffee & generally ensure that the lobby and our areas including the hall look representative (pick / dry on the fly).
• Preparing simple food for sale or serving such as smoothies, sandwiches, eggs, other snacks.
• 1/ week do a review of surfaces incl BIG (pick up china).
• Regular SBA briefing on level 2 & 3.
  
  Other
• Some administrative tasks such as follow-up of bookings, orders etc.
• As time permits, other minor/major tasks may be added that fall within the overall scope of the role.

Competency requirements

• Experience in the service profession.
• Interest in food.
• Experience in conference or reception is an advantage.
• If you have worked in a café with food, it is also an advantage.

Education and training

• Secondary education.

Personal characteristics

• Enterprising doer who gets things done.
• Service is in your blood – you always go the extra mile for the customer.
• You always meet the customer with a smile and you are a person who would rather say yes than no.
• Initiative and drive, likes to find new solutions
• Flexible and resourceful when things don’t go exactly as you planned.
• Organized and not letting things fall through the cracks.
• Thrives in a dynamic environment, enjoys having a lot of contact with other people.
• Always ready to help a customer or colleague to the best of their ability.

Contacts and cooperation

• Requires good cooperation with others within A house, internal members and external customers. Contact with external suppliers such as food wholesalers, caretakers, etc.

Working conditions

Scheduled work with occasionally some uneven working hours. Schedule you set yourself normally 1-2 weeks in advance in dialog with manager but always includes at least one early morning / week to prepare breakfast and often 1 a little later evening / week but usually not after 20.

Other

Dress code: dark top with sleeves. Mirror A must always be worn on duty. Clothing must be suitable for more hands on tasks and suitable for moving around the room, lifting, carrying etc. Preferably something where you can move freely and still look dressy, not too low cut.

When handling food, always wear an apron and if you have longer hair, wear it up.

During working hours, you have your private phone put away.

All A house staff are expected to be pleasant, professional and to put the satisfaction of members and customers first. As the organization is small, all employees share the responsibility to take responsibility for handling things that otherwise risk falling through the cracks.

Everything we do is permeated by the fundamental goal of the business to create high member satisfaction, profitability, long-term thinking and in all work prioritize sustainability. We work towards clear and challenging goals and carry out our assignments based on A house’s overall goals. We are constantly testing, rethinking and innovating to develop our business and set an example for our members and the international market.

Send your application to tina.ingvarsson@ahouse.se